Effective Date: September 17, 2019
- What information we collect and store about you
- How we use Personal Information
- Information sharing and disclosure
- Cookies and Do Not Track (DNT) signals
- Rights to access and control your Personal Information
- Third Party Links
- Notice to residents of countries outside the United States
- Privacy of children
WHAT INFORMATION WE COLLECT AND STORE ABOUT YOU
Your Personal Information. In an effort to provide you Services intended to meet your needs and preferences, we may be required to collect your personally identifiable information or, if you are involved in the care of a family member or friend, personally identifiable information about your family member or friend (“Personal Information”). When you use the Site to find a mental health professional for a family member or friend, you must either be the legally authorized representative of our family member or friend, or have their consent before providing us with their Personal Information and other information about them.
- Name(s), phone number(s), email(s) or physical mailing address(es), gender, age, or other profile information;
- Billing and payment information, including health insurance information;
- Health information, including the mental health professional you chose to see from the Site, the reasons for and dates of the appointment, mental health and other medical history you choose to share with us, and any other health information you or your mental health professional chooses to share with us; and
- Other identifying information you voluntarily choose to provide us, including without limitation, your unique identifiers, User Contributions, and information exchanged on the Site (whether orally or in writing).
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Sites, we may collect and retain such information in a file specific to you.
Protected Health Information. In some cases, some of the Personal Information we gather from you is considered “protected health information” or “PHI” as that term is defined by the Health Insurance Portability and Accountability Act and its implementing regulations as amended from time to time (“HIPAA”). If we receive, store, transmit or create Personal Information about you (or a family member or friend) from or on behalf of health care providers, this information is considered PHI. HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. We may only use and disclose PHI in ways permitted by HIPAA. Please contact your health care provider and request a copy of their HIPAA Notice of Privacy Practices for more information on how your health care provider may use and disclose PHI and your rights to your PHI. If you have any problems with how your health care provider is managing your information, please contact your health care provider directly.
Other Information. Some information is automatically collected from you when you use our Site or Services and is stored in log files, which are used on the Site and in links to the Site from an email. The types of information that may be automatically collected from your use of the Site include (without limitation):
- Information about you, but does not individually identify you;
- Information about your search queries;
- Information about your computer and its operating system, internet connection, and internet protocol address, and the equipment you use to access the Site;
- Information about your geo-location and the statistics and information associated with the interaction between your browser or device and the Site; and
- Information from Cookies (defined below) and your log data, including your clickstream data, web browser(s), referring and exiting webpages, or other source through which you accessed the Site, the pages you visit and the time spent on these pages, and other usage details.
The automatically collected information is generally statistical, but may include Personal Information, and we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. We use this information to analyze trends, administer the Site, track users’ movements around the Sites, and gather demographic information about our user base as a whole. We do so in an effort to create a more efficient and usable Site, and to determine areas of the Sites or Services that could be improved to enhance the user experience.
Storage. We retain your Personal Information for as long as you have an open account with us or as otherwise necessary to resolve disputes, prevent fraud, enforce any agreement between you and the Company, or as otherwise permitted or required by applicable law. Afterwards, we may choose to retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.
HOW WE USE PERSONAL INFORMATION
INFORMATION SHARING AND DISCLOSURE
Protecting Personal Information is a top priority for us. Listed below are some of the ways Personal Information may be disclosed to others in the normal scope of business to provide our Services:
- Purpose. We may disclose Personal Information to fulfill the purpose for which you provide it. For example, we will share Personal Information with the mental health professionals with whom you schedule an appointment.
- We will also need to share Personal Information and other information with third party contractors we use to provide services or functions on our behalf, such as hosting our website. We require our third party contractors to protect the confidentiality and security of your personal information.
- Buyers or Successors. We may disclose Personal Information to a buyer or other successor of the Company in the event of a merger, divestiture, restructuring, reorganization, dissolution, change of control, or other sale or transfer of some or all of Company’s assets.
- Legal Requests. We also may disclose Personal Information or any other information we collect about you if we determine in good faith that such disclosure is needed to: (1) comply with or fulfill our obligations under applicable law, regulation, court order or other legal process; (2) protect the rights, property, or safety of you, the Company, or another party; (3) enforce any agreement between with you and the Company; or (4) respond to claims that User Contribution violates third-party rights. If we receive a verified law enforcement or other government official request to disclose your Personal Information in connection with your involvement an alleged crime or other illegal activity, we can (and you hereby authorize us to) disclose your name, city, state, telephone number, email address, username history, and fraud complaints without a subpoena.
- User Contributions. You agree that any information that you may reveal in a review posting, online discussion or forum is intended for the public and is not in any way private. Carefully consider whether to disclose any Personal Information in any public posting or forum. Your submissions may be seen or collected by third parties and may be used by others in ways we are unable to control or predict.
We do not, and will not, sell your Personal Information to any third party for marketing purposes without your explicit consent.
WE MAY DISCLOSE AGGREGATED AND/OR DE-IDENTIFIED INFORMATION ABOUT OUR USERS, AND INFORMATION THAT DOES NOT IDENTIFY ANY INDIVIDUAL, WITHOUT RESTRICTION, INCLUDING TO BETTER UNDERSTAND THE USERS OF OUR SITE AND EVALUATE HOW WE CAN DELIVER A BETTER EXPERIENCE FOR OUR USERS.
COOKIES AND DO NOT TRACK (DNT) SIGNALS
When you use the Site, we collect certain information by automated electronic means, which may include:
- Browser Cookies. A cookie is a small file placed on the hard drive of your computer or mobile device, and are stored on your device after you exit your browser. Temporary cookies, also known as “session cookies,” are used for various reasons, such as managing page views and are usually erased by your browser when you exit it. Cookies that are stored on your device after you exit your browser, also known as, “persistent cookies” are used for a number of reasons, such as storing your preferences and retrieving certain information, you have previously provided.
- Locally Stored Objects. A locally stored object, also known as “flash cookies,” is feature from our Site that collects and stores information about your preferences and navigation to, from, and on our Sites, but is not managed by the same browser settings as are used for session cookies, persistent cookies, or other types of browser cookies.
- Web Beacons. A web beacon is a small electronic file, sometimes referred to as clear gifs, pixel tags, and single-pixel gifs (collectively, “web beacons”), that permits us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
- Web Analytic Service. A web analytic service, such as Google Analytics, can be used to evaluate your use of the Site, such as mouse clicks, mouse movements, scrolling activity, and text typed into the Site (“web analytics”). We use web analytics to help us understand how we can make our Services easier to use.
- Mobile Device Identifiers. Mobile device identifiers are data stored on mobile devices that may track mobile device and data and activities occurring on and through it, as well as the applications installed on it (“mobile device identifiers”). Mobile device identifiers enable collection of Personal Information (such as media access control, address and location) and your traffic data, and allow us to learn more about your demographics and internet behaviors in order to personalize and improve the Services.
Cookies help us improve our Sites and Services and help us deliver better Sites and Services, and help to enable us to estimate our audience size and usage patterns, store information about your preferences, customize our Site according to your individual interests, speed up your searches, and recognize you when you return to our Site. Some web browsers allow you to reject cookies or to alert you when a Cookie is placed on your computer, tablet, or mobile device. Although you are not required to accept our Cookies, if you block or reject them, you may not have access to all features available through the Services.
Some cookies are placed by a third party on your device and provide information to us and third parties about your browsing habits (such as your visits to our Services, the pages you have visited, and the links and advertisements you have clicked). These cookies can be used to determine whether certain third party services are being used, to identify your interests, and to serve advertisements relevant to you. We do not control third party cookies.
Some website browsers also have a “do not track” or DNT feature that lets you tell websites that you do not want to have your online activities tracked. No uniform technology standard for recognizing and implementing DNT signals has been finalized. We do not currently respond to a browser’s DNT signal. We do not permit third parties to track your activity over time on our website.
You may manage how your browser handles cookies and related technologies by adjusting its privacy and security settings. Refer to your browser’s instructions to learn about cookie-related and other privacy and security settings that may be available. You can opt-out of being targeted by certain third party advertising companies online at http://www.networkadvertising.org/choices/.
RIGHTS TO ACCESS AND CONTROL YOUR PERSONAL INFORMATION
- Data Deletion. You may request us to delete Personal Information. In some cases we may not be able to delete Personal Information without also deleting the user account.
- Data Correction or Change. You can ask us to change, update, or fix Personal Information in certain cases, particularly if it is inaccurate. You can review and change your Personal Information by logging into the Site and visiting your account profile page. Note, however, that we may not be able to delete Personal Information without also deleting your user account.
- Data Use Limitation or Restriction. You may tell us in writing not to use or disclose your Personal Information, but keep in mind this direction will terminate our ability to provide any of our Service(s) to you.
- Rights to Data.You can ask us for a copy of your Personal Information.
You may send us an email at firstname.lastname@example.org to request access to, obtain copies of, correct, or delete any Personal Information that you have provided to us. Your email message must include (i) your identifying information (including your IP address, if applicable), (ii) your contact information, and (iii) information about the specific changes, deletions, or other action(s) you are requesting. We require this information so we can determine which information in our control is yourPersonal Information and complete the actions you requested. We reserve the right to deny a request to change or delete your information if we reasonably believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete or change your User Contributions from the Site, copies of it may remain viewable in cached and archived pages, or might remain copied or stored by other Sites’ users.
THIRD PARTY LINKS
We store all Personal Information on a secure database and all PHI in compliance with HIPAA legislation. We follow generally accepted industry standards to protect Personal Information, both during transmission and once we receive it. However, no method of transmission over the Internet or electronic storage of information is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission or storage of your Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site. The information you share in public areas may be viewed by any user of the Site.
Please also note that some email communications and text messaging on your device’s SMS (short message service) are not secure (encrypted) methods of communication. There are risks associated with unsecured communications that you should consider. These risks include (without limitation) that unsecured communications could be intercepted or read by other people. Please do not use unsecured methods of communication to communicate with us or a Subscriber about confidential matters. By using the Site and Services you are agreeing to accept these risks and consent to receive unsecured communications.
NOTICE TO RESIDENTS OF COUNTRIES OUTSIDE THE UNITED STATES
PRIVACY OF CHILDREN
If you use the Services on behalf of another person, regardless of age, you agree that we may contact you for any communication made in connection with providing the Services or any legally required communications. You further agree to forward or share any such communication with any person for whom you are using the services on behalf.