Frequently Asked Questions

  • What is HopJax?

    There are 160 mental health directories but HopJax is the first and only mental health directory that allows new clients to book intake appointments online right from the search results.

  • What is the difference between provider types?

    Psychiatrist: is a medical doctor who specializes in mental health and substance use disorders. Psychiatrists complete medical school and four years of residency focusing in psychiatry. They can order a full range of medical labs and perform psychological tests which help them provide diagnoses and prescribe medication to treat mental health. (Search results will include psychiatrists and psychiatric nurse practitioners) 
Psychologist: Have doctoral degrees and have to complete 3,000 hours of supervised experience. They can provide mental health therapy and are trained to administer and interpret a number of tests and assessments to diagnosis mental health conditions. Currently, psychologists may prescribe medication in only five states: Iowa, Idaho, Illinois, New Mexico, and Louisiana. Therapist/Social Worker/Counselor: Have to obtain a master’s degree and then complete 2-4 years of clinical supervision before becoming fully licensed. They utilize a variety of therapy methods and techniques to help people achieve emotional wellness. Therapists include; Social Workers, Marriage and Family Therapists, and Licensed Professional Counselors. This site includes therapists that have completed their master’s and are currently under supervision.

  • What is the difference between the types ion groups?

    Group Therapy: One or two mental health professionals lead group therapy sessions using a variety of therapeutic techniques typically involving 7-12 individuals who are needing help with a similar problem. Groups typically meet once or twice a week for an hour or two. In open group sessions, new participants are welcome to join at any time. In a closed group, only a core group of individuals are invited to participate and there is a start and end date to the group. Intensive Outpatient Programs (IOP): generally facilitate 6-30 hours a week of mental health treatment which may include any combination of group, individual and family therapy. The exact number of hours and types of sessions will vary depending on the program. On average, individuals will likely attend sessions in 3-hour or 4-hour blocks, 4-5 days per week.

  • How do I know how to participate in my tele-health appointment?

    Each provider uses their own tele-health platform like Zoom,, etc. After you book your appointment the provider will share directions on which platform they are using and how to use the platform.

  • What if I need to cancel an appointment?

    Once you have booked an appointment you will have a HopJax account. In this account, you have the ability to cancel or reschedule your appointment.

  • Can I book and appointment with two types of providers?

    Absolutely, when you book your second appointment you will login into your HopJax account instead of creating a new account and both appointments will now be in your account.

  • Can I decide how to get appointment reminders?

    Of course, in your HopJax account you can changed how you receive your appointment reminders.

  • Will confidential information be shared in my appointment reminders?

    Your privacy is very important to HopJax therefore when you get your reminders they will only state that you have a message from HopJax. To ensure your privacy, you will need to login to your account to view the message in our secure message center.

  • How do I know if my provider accepts my insurance?

    Providers will list the insurance they accept. It is always best to contact your insurance to make sure the provider is in network with your insurance.

  • I cant find a provider that accepts my insurance - what now?

    Many providers are cash pay only due to the hassle of having to bill insurance and many people find that it is almost cheaper to pay cash than going through their insurance. This is especially true if you have a high deductible you have to meet through your insurance. You may consider searching for a provider that fits into your budget.